Introduction
As part of the use of its services, including services available on its website, mobile site, online shop and mobile applications, ANTOINE, as processing manager, is likely to collect and process personal data about you.
We are committed to respecting the privacy rules of prospectors and visitors to our sites: website, mobile site, online shop and mobile applications. All the processing of personal data carried out within the framework of accessible services complies with the applicable local rules on the protection of personal data and in particular the provisions of the law « and freedoms » of 6 January 1978 as amended and the General Data Protection Regulation (Regulation EU 2016/679) or « GDPR ».
1 – What are our personal data protection commitments?
ANTOINE undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its websites: website, mobile site, online shop and mobile applications and of any other person whose personal data it processes.
ANTOINE undertakes to comply with the regulations applicable to all processing of personal data which it implements:
- Your personal data is processed in a lawful, fair and transparent manner;
- Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a manner inconsistent with these purposes;
- Your personal data is stored appropriately, relevant and limited to what is necessary in view of the purposes for which it is processed;
- Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is deleted or rectified without delay.
ANTOINE shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the data subjects from the design of processing operations.
Moreover, ANTOINE contractually imposes the same level of protection of personal data on its subcontractors (providers, suppliers, etc.).
2 - What personal data do we collect?
A – Depending on the purpose of the collection
The personal data we collect varies according to the purpose of the collection and the Service we provide.
Generally, we may have to collect directly the following categories of personal data:
a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) the identifiers used to access your online account, i.e. the username and password. This is necessary to create a personal use account;
c) exchanges with us, which may include details of conversations through chat, consumer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address;
f) payment information when a purchase or reservation is made on one of our websites, online shops, or any of our applications. Generally the invoice is edited in your name, your billing address and payment data such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications related to our products and services, or respond to our posts and promotional ads on social networks.
B – Personal data concerning minors
ANTOINE does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.
If personal data about children are collected through our websites: website, mobile site, online shop and mobile applications, parents or holders of parental authority may object by contacting us at the address indicated at the bottom of this page.
3 – How are personal data collected?
A – Means of collecting your data
In the context of our relationships, you may communicate your personal data to us by various means, including our websites: website, mobile site, online shop and mobile apps during your internet browsing, purchases, reservations, filling in the various collection forms, subscription to the e-newsletter, creating an account, submitting an application, publishing comments on our social media pages, establishing any contact with our institution or otherwise transmitting your personal data.
B – IP address
IP address is a series of numbers that is automatically assigned to your computer by your internet service provider to each connection. At each of your requests on the site, our servers record the track of your visit. We collect IP addresses to analyze trends on the site. We do not transmit any information to identify you, which means that your session will be saved, but will remain anonymous for us. We may use your IP address in cooperation with your internet service provider to identify you in case we should apply the terms of use to protect our services, customers or by respecting the laws in force.
C – Cookies
In order to constantly improve the quality of the services offered on our websites: website, mobile site, online shop and mobile app and their fit with your expectations, ANTOINE is likely to use « cookies », text files used to identify your terminal when you connect to any of our services. The storage of cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows ANTOINE to collect personal information and data, depending on your choice of settings for your terminal.
Types of cookies used:
(a) Cookies essential for the use of the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By deactivating the use of cookies, you will no longer be able to benefit from these features. The information retained shall not be used for commercial purposes.
b) Site performance cookies. Performance cookies enable us to optimize our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information retained shall not be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember the choices you made (such as your username, the language chosen or the region where you are located) and provide more precise and personal features. These cookies can also be used to memorize user changes such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive such cookies on your device.
(d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertisements that are tailored to your interests. They also limit the number of times you will see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They store site visits and share this information with other companies (e.g. advertisers). Targeted or advertising cookies are often linked to the functionality of the site provided by the partner company. Information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data are collected and an individual cannot be identified via the data collected.
e) Cookies from third party websites and social networks Our website contains links and/or content referring to other social sites and networks, and we do not know what cookies are used by them. For more information, please consult the information provided by these third-party websites and social networks on their own cookies.
D – Respect for your privacy
We are committed to the protection of your privacy and respect the following 2 principles.
– We associate with your cookies no information to identify you directly and personally. Cookies do not allow you to know your address, date of birth, telephone number or any other identifying information.
– We do not provide any personal information to advertisers or third party sites that post our ads based on your interests.
If your computer or mobile is used by more than one person, or if it has several browser software, it is possible that the content displayed to other users will match your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the Cnil website: https://www.cnil.fr/en/cookies-les-tools-to-master them.
E – Links to third-party sites
Our websites: website, mobile site, online shop and mobile applications may include links to third-party websites.
We disclaim any responsibility in the collection, use, management, sharing or disclosure of data and information by these third parties.
The provision of information on third-party sites is governed by the privacy policy and the conditions of use of such sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 - What is the purpose of the data that can be collected?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), prospecting, loyalty, animation, business information, satisfaction surveys, hosting of contest games, new services and products designed to improve your customer experience within our institution, statistical studies, recruitment, after-sales service, processing your requests and/or complaints. In addition to the cases where your consent has been collected (in particular to provide you with personalized offers), the processing of your data for the various purposes mentioned above is necessary in particular:
- To ensure the performance of the contract of benefits;
- To comply with a legal obligation;
- For the purposes of the legitimate interests pursued by our institution (including developing new services and offers, improving customer service...).
In particular, your data is used:
- To allow you to benefit from all the services or services available on the website of our establishment, its mobile site, its shop and mobile applications: creation of a user account, e-newsletter, reservation management, support and complaint, management of loyalty programs, etc.;
- To allow you to browse our websites;
- To best match our information, notifications, offers and other services to your interests;
- To facilitate the completion of administrative formalities relating to reservation and purchase.
5 – How long are your data stored?
ANTOINE undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which it is processed.
Shelf lifes are defined according to the processing purposes implemented by ANTOINE and take into account, inter alia, the applicable legal provisions requiring a precise retention period for certain categories of data, any applicable limitation periods and CNIL recommendations concerning certain categories of data processing.
6 - Who is likely to access your personal data?
A – Recipients of your data
The data collected on our website, mobile site, online shop and mobile applications are likely to be communicated to our internal staff, or to its ancillary service providers (contractors, providers, banks) as part of the performance of all or part of the services referred to above. We remind you that in this context, ANTOINE asks its providers to put in place strict measures of confidentiality and protection of this data.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If so, ANTOINE will make every effort to ensure that this international data transfer has an adequate level and security guarantees.
7 - How can you exercise your rights?
Conformément à la réglementation applicable en matière de protection des données personnelles, vous pouvez, à tout moment, exercer vos droits d’accès, de rectification, de suppression des données vous concernant ainsi que vos droits de limitation et d’opposition au traitement et à la portabilité de vos données personnelles.
En outre, vous disposez légalement du droit de définir des directives relatives au sort de vos données à caractère personnel post mortem.
Par ailleurs, toute personne mineure au moment de la collecte de ses données personnelles peut en obtenir l’effacement dans les meilleurs délais.
Ces droits s’exercent par courrier à l’adresse suivante :
ANTOINE
21 Rue du Commandant Andre
06400 Cannes
FR
contact@bobobistrocannes
Dans ce cadre, nous vous prions de bien vouloir accompagner votre demande des éléments nécessaires à votre identification (nom, prénom, e-mail) ainsi que toute autre information nécessaire à la confirmation de votre identité. Vous disposez également d’un droit de recours auprès de la Commission Nationale de l’Informatique et des Libertés en cas de violation de la réglementation applicable en matière de protection des Données Personnelles et notamment du RGPD.
8 – Sécurité informatique / Sécurisation des transactions
Veiller à la sécurité et à la confidentialité des données personnelles que vous nous confiez est une priorité pour ANTOINE. Nous mettons ainsi en œuvre toutes les mesures techniques et organisationnelles utiles, au regard de la nature, de la portée et du contexte des données personnelles que vous nous communiquez et des risques présentés par leur traitement, pour préserver la sécurité de vos données personnelles et, notamment, empêcher toute destruction, perte, altération, divulgation, intrusion ou accès non autorisé à ces données, de manière accidentelle ou illicite.
Nous vous proposons un système de paiement en ligne sécurisé grâce aux dernières technologies en vigueur.
ANTOINE s’efforce de lutter contre les pratiques d’usurpation d’identité sur internet. C’est la raison pour laquelle nous utilisons par exemple un dispositif de détection des paiements frauduleux effectués par carte bancaire. Ce dispositif a vocation à vous protéger en cas de perte ou de vol de votre carte bancaire.
La sécurité et la confidentialité des données personnelles reposent sur les bonnes pratiques de chacun. C’est la raison pour laquelle nous vous invitons à ne pas communiquer vos mots de passe à des tiers, à vous déconnecter systématiquement de votre profil et de votre compte social (notamment en cas de comptes liés) et à fermer la fenêtre de votre navigateur à l’issue de votre session de travail, particulièrement si vous accédez à internet depuis un poste informatique partagé avec d’autres personnes. Vous éviterez ainsi que d’autres utilisateurs accèdent à vos informations personnelles.
9 – Contactez-nous
Pour toute question complémentaire relative à cette politique ou à la manière dont ANTOINE traite vos données personnelles, nous vous invitons à nous contacter à l’adresse suivante : contact@bobobistrocannes
10 – Modifications de la déclaration
ANTOINE se réserve le droit d’adapter la politique de protection des données personnelles. Lorsque nous apportons des modifications substantielles à la présente Déclaration, nous publions sur la page d’accueil de notre site un lien vers la Déclaration.
11 – Opposition au démarchage téléphonique
L’utilisateur a la possibilité de s’inscrire sur la liste d’opposition au démarchage téléphonique en se rendant sur le lien suivant : https://www.bloctel.gouv.fr/
